Gute Aussprache zum Management von IT-Arbeitsgruppen von Jeff Ello, in der er die grundsätzliche Daseinsberechtigung der IT auf den Punkt bringt:
The primary task of any IT group is to teach people how to work. That’s may sound authoritarian, but it’s not. IT’s job at the most fundamental level is to build, maintain and improve frameworks within which to accomplish tasks. You may not view a Web server as a framework to accomplish tasks, but it does automate the processes of advertising, sales, informing and entertaining, all of which would otherwise be done in other ways. IT groups literally teach and reteach the world how to work.